Shipping policy

A comprehensive Shipping Policy sets clear expectations, builds trust, and reduces customer support inquiries.

A standard policy template is provided below, which can be adapted to fit your store's specifics. Steps to add it to your Shopify store follow.

Ready-to-Use Shipping Policy Template

Copy and paste this template, replacing the [bracketed text] with your store's specific details:

Shipping Policy

Thank you for visiting and shopping at SAFFRONDUSK. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [e.g., 1–3 business days]. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option Estimated Delivery Time Cost
Standard Shipping [e.g., 3–7 business days] [e.g., Free / $4.99]
Expedited Shipping [e.g., 2–3 business days] [e.g., $12.99]
Express Shipping [e.g., 1–2 business days] [e.g., $19.99]

Delivery delays can occasionally occur due to carrier issues or weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking information will activate within [e.g., 24–48 hours].

4. Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. International Shipping

We currently ship to [List countries/regions, e.g., United States, Canada, UK, or Worldwide]. For international deliveries, estimated transit times vary between [e.g., 7–14 business days].

6. Lost, Damaged, or Stolen Packages

If your package arrives damaged, please contact us immediately with photos of the damaged item and packaging. If your package is lost in transit, please reach out to [Your Support Email] so we can assist in opening a claim with the shipping carrier.

7. Contact Us

If you have any further questions about our shipping policy, please contact us at:

  • saffrondusk.store

  • +92 325 0818514